Customer Service NPS for Growth

The most valuable insights for any business come from customer feedback. Customer service and front line support get tons of feedback from customers every day. Depending on how many calls or interactions you get with your existing customer is can be easy or difficult to sort through the signal vs noise within their feedback. One solid way to achieve this is to employ Net Promotor Score surveys after each customer interaction. While only a handful of customers might actually respond, the ones that do often contain hidden gems.